Want to grow your business and position your brand for success? One of the greatest ways to do so is hiring a CMO or Chief Marketing Officer, an experienced, result-driven executive responsible for all your marketing efforts. 

But with an average annual salary of over $330,000 many small to mid-sized businesses can’t easily afford a CMO. Facing tight budgets and strained resources, these companies must embrace the idea of the fractional CMO and outsource their marketing efforts if they want to grow. 

That’s what I want to discuss today. What is a fractional CMO and the services they provide for small to medium-sized businesses. 

What is a Fractional CMO

Let’s start by explaining something a bit simpler; What is a CMO?

CMO stands for chief marketing officer, and it’s the job of the person who defines strategic direction and marketing implementation in a business. The concept of a Chief Marketing Officer comes from large enterprises, but it is a role that has grown exponentially in the last couple of years.

A fractional CMO is basically a part-time version of this position. Just like fractional accountants, fractional Chief Financial Officers, or fractional Chief Technology Officers, a fractional Chief Marketing Officer is an executive that leads the marketing strategy and execution of a company on a part-time basis.

What is the difference between a marketing agency, a marketing coach, a consultant, and a Fractional CMO?

The number of options businesses have to get marketing help can be overwhelming. But if we focus on strategy and implementation, the choices you’ll come across are hiring a marketing agency, a marketing coach, a marketing consultant, or a fractional CMO. 

Marketing Agency

A marketing agency is a company that serves various clients in one or more areas of marketing. Agencies sometimes get involved in strategy, but they often focus on the implementation side of the business. They are useful for companies that have a strategy already in place and need some extra help with execution.

Marketing Coach

A marketing coach normally assists business owners or marketing teams with training material, acting as an accountability partner and recommending strategic actions, but is not involved in the implementation at all.

Marketing Consultant

Marketing Consultants are experts in a specific field who help companies by giving advice and developing their marketing strategies. However, they outsource implementation to freelancers or an external marketing team. 

Fractional CMOs are particularly relevant today because they have the strategic approach of a consultant, can execute as an agency, and act as a marketing coach for your team, while being accountable for delivering measurable results for your business.

Fractional CMO Responsibilities

A typical Fractional CMO has a mix of responsibilities, all designed to meet the needs of the companies they serve.

These can include:

Defining Goals and developing a marketing strategy 

A fractional CMO should be able to develop and communicate clear goals for the marketing team. And align those goals throughout the organization.

Fractional CMOs are also responsible for developing a brand's marketing strategy (budget, vision, team makeup, customer journey, systems, and tactics). They must narrow the marketing focus to crucial marketing channels and formulate a winning and repeatable plan for the business. 

Effective fractional CMOs can direct the strategy from a marketing standpoint. For example, they could help define the ideal clients, propose the best markets to target, and choose the most appropriate marketing channels that lead to more business.

This is the most important part of the role because it helps the company stand out from its competition in the minds of their ideal customer.

To develop a winning marketing strategy the fractional CMO should start with these four concepts;

1. Identifying the brand's ideal client
2. Finding the problem the brand is trying to solve and promise to solve it
3. Make content the voice of strategy and establish the brand as an authority online
4. Create a complete buyer journey

Managing the marketing department

Fractional CMOs may have their own team to implement the strategy or be responsible for managing an internal department. Hiring, managing, and sometimes promoting employees are commonly known responsibilities of a fractional CMO.

The job of a fractional  CMO is one of the most challenging. The average CMO lasts just 40 months, so they have to be prepared to make an impact fast. 

That’s why most fractional CMOs have their own implementation team, and based on our experience training successful marketing managers and consultants, having a network of professionals that can help you execute your plan is essential to achieving  consistent growth as an agency.

The Duct Tape Marketing Agency Workshop certifies fractional CMOs to license the complete Duct Tape Marketing System for their agency. Completion of the workshop includes an invitation to a community of like-minded business professionals who come together for strategic partnerships, continued training and events.

Establishing Marketing Metrics and KPIs

A fractional CMO is responsible for establishing clear marketing goals, metrics, milestones, and key performance indicators (KPIs). These are used to measure progress and determine if the marketing team is meeting the goals of their campaigns. 

Some of the commonly known metrics for a marketing department are the number of qualified leads in a given period, sign-ups or appointments generated, lead conversion rates, lead-to-customer conversion, cost per lead, monthly recurring revenue, and others.

Metrics can help fractional CMOs understand the challenges, and therefore deliver consistent and long-term results.

Act as a consultant for the marketing team

Successful chief marketing officers, both full-time and fractional, often have a strong sense of purpose and can implement a set of values within the organizations they serve. They are not just order takers, but they are strategists, consultants, and coaches.

Other responsibilities of a Fractional CMO are creating programs that support employees in different ways. For example, they could create and run mentorship programs or training for their team or their clients' teams.

Fractional CMOs might also implement the marketing strategy with their own team of experts. This can be far more effective than attempting to spread out these tasks throughout your company, or creating and hiring a whole new department.

How many leads and customers are you missing every day by not installing an automated Lead Management System?

But, I get it, there are just so many places and platforms to keep tabs on today.

People have countless ways to contact your business - it's no wonder you can't keep up with it all.
There’s; Email and forms, Text and SMS, Phone and voicemail, Website Chat, Google Business Messages, Facebook messages, Instagram direct messages, Reviews in 3rd party sites, And the list goes on…

It’s so complex, in fact, that some small business owners might think handling all interactions is impossible. Perhaps it demands too much work, or there’s no option to communicate with your audience as fast and personalized as they expect.

But, what if you had an automated way to funnel all of those potential inquiries from prospects and leads into one place that allowed you to elegantly and automatically respond immediately?

If managing a million channels sounds intimidating, don’t worry. I want to share my strategies with you for handling all of your incoming leads and lead communication with speed and personalization. All while feeling clarity, confidence, and control in your customer lead management.

In this post, we’ll discuss how to communicate with your customers and how small businesses can automate and unify those channels to better manage their interactions in today's dynamic, non-linear buyer journey—leaving you better prepared and one step ahead your competition.

Find out how to use an automated follow-up system by booking a free online consultation with us.

To help you jump quickly to the sections that interest you most – click on the links below

How To Automate Lead Management Today

Where business owners are missing tons of opportunity today

A big part of making your customers happy is understanding them and communicating in the way they want. But I get it. There are just so many places and platforms to be aware of today.

People are now contacting businesses from Google business pages, SMS, third-party sites, emails, reviews, social media, and 50 other channels. And yes, you're supposed to create content and engage in all of them, or you’ll lose many opportunities daily.

One way to help build a lead management engine is to start using the technology available to automate your communication. The primary way you can meet your customers where they are is by having an automated way to funnel all of those inquiries from prospects and customers into one place that allows you to elegantly and automatically respond.

 The holy grail of lead communication today

I always educate our clients on the importance of making it easy to collect customer information and creating a seamless communication experience with your audience. But, as a small business, it is practically impossible to do this right without using technology to automate the flow of lead management. Here are some helpful tips.

• Create unique online experiences, individualized for each site visitor
• Use automation with a human touch to creat great social content
• Take advantage of unified customer and lead communication tools for less work and higher conversion rates

How SMS is one of the drivers of change

Now that you understand why a business has to start automating lead communication let’s dive into some of the drivers of change. You can use these thoughts to change how you contact your audience or to explore new techniques and channels to get in touch with them.

One of the drivers of this change is SMS. Everybody has a phone, and every single one of those phones has SMS functionality. 

Some people don't think SMS has a place in business, but data shows the opposite. Surveys indicate that around 48% of people prefer to communicate via text with a brand, especially early on in the awareness stage of the buyer journey.

It means that if you’re not using that technology as a part of your overall communication strategy, you are missing tons of opportunities. In fact, I would suggest some buyers will not do business with you if they don’t see that functionality available. That's just where we are as consumers.

The role your Google Business Profile plays

If you’re a local business, you should optimize your Google Business Profile as much as possible.

There are several huge advantages to creating a Google Business profile. First, it’s free so why not? Secondly, the real estate on Google’s SERP is extremely valuable, especially on desktop. Having a Google Business Profile helps your business secure a good portion of that valuable first results page real estate.
To get setup you’ll need ensure that you have only one listing for your business, select the right business category and subcategories, and finally, take advantage of all the real estate and linking options available to you.

But that’s not enough. Google wants its users to have the best experience possible when looking for answers online. That’s why they are attempting to capture all forms of communication, including text messages.

If your Google business profile is showing up at the top of the search results, one of the functionalities that they've added recently is text messaging. So, instead of calling you, get directions to your business, or going to your website, customers can just send you a message.

Many small business owners don't know where those messages are going, resulting in lost business opportunities. Again, here’s where a unified communication platform will become increasingly important, particularly for local businesses.

Social Media Lead Management

It doesn’t matter what you sell or how you sell it. In today’s world, you need to be accessible to your customers through your social media presence.

95% of consumers, ages 18-34, are likely to follow a brand through social media channels (MarketingSherpa). And with 79% of American internet users on Facebook, it is the most used of those channels (Lyfe Marketing).

It means that your audience is there, and again, you have to meet them where they are. But how to use social media in your communication strategy? Here are some of my best practical tips:

• Create a great customer experience by giving your audience an easy way to communicate with you that they are already familiar with.

• Show your customers that you care by listening and responding to their questions and concerns quickly.

• Receive and respond to reviews. While you can certainly get reviews from dedicated sites, don't forget that Facebook pages provide a place for customers to rate your product or service. Caring about reviews is key to providing excellent service, so getting as many as possible is important. And responding to the good and the bad quickly is even more important.

• Don’t make every social media interaction about business. The brands people want to work with today are the ones that teach people something and make them feel smart and empowered, so create content to help your audience and avoid talking about you and your product every time.

Especially if you have developed unique procedures internally that guarantee that somebody will get a great result, you have to show them that process.

Find out how to communicate efficiently by booking a free online consultation with us.

With an all-in-one customer and lead communication service, you can quickly respond to every query from customers on Facebook or Instagram easily and all in one place alongside email and other channels. 

How can Small Businesses apply unified communication?

As I said before, speed is critical when it comes to lead management. But what does speed really mean? Let’s have a look at two examples. Follow me on this one.

How many calls do you miss because you're on the phone or whoever was supposed to answer didn't get to it? Hiya discovered that, on average, Americans miss more than half the phone calls they receive. 

Imagine if you had the functionality that every time you missed a call, that person got an immediate text saying, “Hey, we missed your call. What can we help you with?”

They'll respond if interested, and now you have a real conversation going. 

Imagine that people could schedule an appointment and receive text reminders like, “Thanks for scheduling the appointment. Or “Hey, your appointment's in a day.” 

There’s no doubt that It’s becoming necessary to have that follow-up automated as a part of a lead management strategy, and there are platforms and businesses out there that have been doing it for a long time. Your dentist, famous restaurants, and maybe your AC contractor or plumber do it consistently.

Reviews

Now let’s look at our next example. Reviews. That’s another process I continuously encourage small businesses to automate if they want to scale and grow. 

Learn why reviews are essential for local search 

Imagine you just finished a great project, and now you just had to press one button in an app to send a text asking for a review automatically. And then, when that person did the review, you could respond smoothly within the app. 

Lead communication is challenging but highly beneficial if you do it right. To profit from it, ensure to meet your buyers where they are today and communicate with them efficiently. Doing so will help your local business stand out from the competition and boost your success rate.

I know it's challenging to find all the places people are interacting, but with sufficient enough commitment and the right tools, you can follow up with your customers within five or ten minutes, making them far more likely to convert.

We've built the solution that will allow you to have unified communication with your clients. Book a free online consultation with us if you want to hear more about this new way of running your business.

For more detail on how to automate your Lead management- book a free online consultation with us here

Many people assume that a website's purpose is to get new clients. Just create high-quality product pages, write a little content, add a CTA button then sit back and see if it works.

Yet the primary goal of a website isn’t only to obtain new clients. In fact, 92% of consumers visit a brand's website for the first time for reasons other than buying.

So, what is the job of a company website in the world of modern marketing strategy?

Sometimes the goal is to build trust for a potential employee. In other scenarios, the purpose is to be an influential part of a complex-non linear buyer journey.

There is no one "right" answer to this question, but based on my years of experience consulting for small businesses, the best answer is - the job of your company website it to increase someone’s WTP (Willingness To Pay) or even WTPP (Willingness to pay Premium).

This means guiding an end-to-end elegant customer journey, where the role of the website content strategy is to increase somebody's trust and likability until they are ready to pay.

So what are the website essentials for small businesses, and how do you start building a site that earns the trust of its visitors and increases WTP?

Let's get into the ten things that will help drive WTP on your website.

Use the following links to jump to a section quickly:

10 Critical Elements Your Website Must Employ Today

Learn how Lead Spark can help you build a SMS/Text strategy 

1. Make a Promise to solve the problem

No one wants what you sell - they want their problem solved.

The first thing that your website must do is - promise to solve a real problem. Avoid those big headlines telling what you do or what industry you're in. If people are on your website, they probably know that already.

Instead, tell them the most significant pain point that you solve. That’s the greatest opportunity to differentiate your business from every other company that does what you do.

For example, here's the homepage of a digital marketing agency, Tuff. Rather than promoting their marketing services, they tell us the problem they solve

2. CTAs

There are many reasons somebody might want to talk to you. So it is essential to help your customers move through the buying journey by using strategic calls to action or CTAs. 

Offer various stopping points where people can take action if they want. Don't wait until the bottom of the page, or just have a contact us link in your top navigation menu. “I want to know more,” “I want an evaluation,” “Set up a meeting,” “Get this free report, or “Learn more” - are all examples of different CTAs that could be used throughout your website to ultimately connect you to your site visitors.

You can have various CTAs all over your website for many reasons, but they should be clear, immediately visible, and at strategic stopping points throughout your customer's journey.

3. Who do you get resultd for?

The third website essential for small businesses is focusing your website content on a specific niche.

Go as far as you can to narrow the focus on who makes an ideal customer for you and make them an essential part of your website content strategy. You might even go as far as saying, “If you're not this type of company or person, we're probably not a good fit for you.”

Be specific about who you serve and what problem you solve for them. Be explicit about who gets the best results from your services because those will be your best customers.

Showing your clients in different industries or situations is an effective way to show others who you work with. The more they recognize themselves on your website content, the easier it will be for them to go deeper on a buying journey.

4. Core offerings

So many companies offer too many things. They write about every possible way they could work with somebody on the homepage. But the reality is that there are often a few services, products, or offerings that generate 80% of the profit for the organization.

Keep it simple. Avoid trying to feature everything. Pick two or three rock-solid offerings you can do better than any other company and really showcase those throughout your site.

For example, this website’s tagline is “We build software from start to finish.” But rather than featuring every single product or platform they can build, they picked full lifecycle services and technologies as their core offers. It’s simple, but it works perfectly.

5. Marketing Your Process

So many companies offer too many things. They write about every possible way they could work with somebody on the homepage. But the reality is that there are often a few services, products, or offerings that generate 80% of the profit for the organization.

Keep it simple. Avoid trying to feature everything. Pick two or three rock-solid offerings you can do better than any other company and really showcase those throughout your site.

Especially if you have developed unique procedures internally that guarantee that somebody will get a great result, you have to show them that process.

6. Your Team

In my experience, the second most visited page on any website is the “About Us” or “Team” page. This is because people want to know you are real; they want to know who they will be working with and what they stand for.

Additionally, most clients will experience your brand through the people in your team. So show them who they are and let them know their values and backgrounds.

Check out the below 'About Us' page sample. This company has snippets representing an everyday conversation at work. It gives a real insight into the company culture, what they stand for, how they operate, and how they appreciate each other. It also makes you, as a consumer, want to work with them.

Many buying decisions today are based on the ability to connect with your audience.  So reveal your stripes, tell people what you're all about, and show them who they will work with if they become clients

7. Trust and Proof

When we land on a website, we first determine whether or not the company can solve the problem. If they do, the next step is to look for details about how they've helped like-minded people.

That’s why you need case studies, customer testimonials and examples right on the homepage. This will help your audience trust you by giving them proof. 

The case studies above are right on the homepage of this company's website. Actual results that they've gotten for people and specific numbers as a form of proof. 

531% increase in six months, 192,853 in additional sales, how they outranked Home Depot. Nothing says more for your brand than the word of people who have used your products or services before.

Don’t have any case studies? Use your Google reviews to create a testimonials page. Look at this amazing website content from Basecamp.

8. Video

Video is one of the best ways to develop trust with potential buyers, especially for small businesses. Still, it has to go beyond just putting a video of the owner talking about what their company does. 

Video is a key part of a website content strategy. I see brands summarizing long-form blog content with a video that says, you want the short story here? Click on the video. It not only sends a message of trust but also, many people just want to consume content that way. 

You can have more genuine customer testimonials, reveal how your product is made, create how-to videos solving a problem, explain your unique approach to the market, or just have videos showcasing your company culture.

9. Segmentation

Most businesses have at least a couple of target audiences. You could have beginner vs. advanced level customers, customers based on title, or even customers with different needs based on their geolocation. 

Each of these potential customers fits into a different segment for your business, and the more tailored you can make their journey on your site, the better their experience will be with your brand. 

You can start to segment your site based on your target audience in several different ways. You could create specific content, prompt your audience to self-select who they are, or even use automation and AI to do it for you.

Here’s a typical scenario on B2B marketing: 

Suppose you are selling to businesses with several stakeholders. The CEO cares about something different than the CFO and the COO. So, solutions by role can be a great way to segment. 

For example, at Duct Tape Marketing, we work with small business owners, but we also train marketing consultants looking to learn our methodologies.

So by asking a simple question on our homepage, we let people select their content path and deliver a more personalized journey for each segment we serve.

10. Contact Options

Make contact easy, give options and let people interact with you how they want and when they want. To explain this to new clients, I tell them that it's like when businesses used to take cash, credit card, or checks. Now we have to take email, text, chat, and phone.

If you are using forms, make them easy to fill. Many design tools can help you design elegant forms in minutes. And once somebody fills out that form, make sure you use that opportunity to redirect people to a page where you can greet them with a short video, share more content with them, and connect them to your social media channels.

By doing this you are continuing to engage with them, showing them other elements of your business and giving them clear instructions on what to expect from your business next. 

Bonus Essential Website Element! - Think Mobile First

Many websites are still designed and optimized on a 40-inch monitor. But the reality is that 80% of website traffic of many businesses comes from mobile devices—which means that you not only need to optimize your site for mobile, but you need to have a solid mobile-first strategy.

The graph above is website traffic data from a local remodeling contractor. When we looked at the numbers, almost 60% of their traffic came from either a mobile device or tablet. These results prompted this contractor to audit how they were showing up on mobile and improved their overall mobile audience experience. 

Odds are the majority of traffic to your website is on a mobile device as well. That is why the bonus essential element to designing a great website today is to focus on designing your website with a mobile-first mindset. Providing a great mobile experience compared to your competitors could drastically improve your customers WTP or WTPP.

For even more detail on essential website elements - check out the Small Business Guide to Website Design.