Comments on: 10 Reasons Why People Don’t Trust Your Website

By: John Fox

John Fox — Wed, 22 Jun 2016 11:19:00 +0000

I agree with all ten points but most particularly contact information, particularly on e-commerce websites. Purchasers of goods need to be reassured that in the event of a problem with a purchase they will be able to telephone the service provider. A landline telephone number (ie with area code) plus a physical address lend additional reassurance. I will not purchase goods from a website that fails to provide such information.

By: Martin Wiesiolek

Martin Wiesiolek — Mon, 04 Apr 2016 20:15:00 +0000

Ironically the style and a choice of a graphic slightly undermines its message, but the essence is right on.

By: Ashley Pearce

Ashley Pearce — Mon, 04 Apr 2016 14:41:00 +0000

In reply to ducttape.

Hi John,

I suppose I was looking at the order in which I tend to tackle things with my clients – so maybe not a hierarchy, more of a process.

It just resonated with me as I read it. First things we tackle are usually points 1-5, then we get into 6 and 7, then we move on with 8 and 9. However, number 10 we do usually tackle at an earlier point.

It may not have been purposeful, but it spoke to me and my process.

Thanks for the great post anyway!

By: Ashley Pearce

Ashley Pearce — Sun, 03 Apr 2016 14:39:00 +0000

Really interested points raised here, especially the one on business blogging. Blogs with fresh content are a really great indicator that you’re committed to helping your customers AND you take your web presence (and your business) seriously.

It’s interesting the order that the items have been written in, there’s almost a hierarchy inferred by the structure of the article. Was this intentional?

By: Justyna Wicijowska

Justyna Wicijowska — Thu, 31 Mar 2016 09:24:00 +0000

Very useful tips. Those mistakes are very typical, but not many notice them and consider as the reason for which users don’t trust the website. Some interesting tips how to build a trustworthy website can be found here http://www.ideoagency.com/what-we-do/service,12,business-websites.html